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Privacy Policy

Privacy Policy – McCreight’s Cleaning Services
Last updated: 02 March 2026

1) Who we are

McCreight’s Cleaning Services (“we”, “us”, “our”) is the controller of the personal information described in this Privacy Policy.

Contact details:

2) What personal information we collect

We may collect and process the following information when you contact us or use our website:

  • Identity & contact details: name, phone number, email address (if provided)

  • Location information: postcode and service address (where relevant)

  • Enquiry details: information you provide about the cleaning service requirements

  • Booking and service details: appointment times, job notes, quotes/invoices, communications

  • Website data: device/browser information, pages visited, and cookies (see section 7)

3) How we collect your information

We collect information when you:

  • submit an enquiry via our website contact form;

  • call, email, message, or otherwise contact us;

  • book work or request a quote;

  • interact with our website (cookies/analytics, where enabled).

4) How we use your information

We use your personal information to:

  • respond to enquiries and provide customer support;

  • arrange call-outs, assess issues, and deliver cleaning services;

  • provide quotes, invoices, and take payments (where applicable);

  • maintain records for business, accounting, and legal purposes;

  • improve our website and services;

  • prevent fraud and protect our business and customers.

5) Lawful bases for processing

Under the UK GDPR, we rely on one or more lawful bases to use your personal information, such as:

  • Contract: where processing is necessary to provide a quote or deliver services you request.

  • Legitimate interests: to run our business, respond to enquiries, improve our services, and keep records (balanced against your rights).

  • Legal obligation: where we must keep certain records (e.g., tax/accounting).

  • Consent: for non-essential cookies and (if you opt in) certain marketing.

The ICO guidance explains that privacy notices should set out what you collect, why, and the lawful basis you rely on.

6) Marketing

We do not send marketing communications unless you have asked us to or opted in (where required). You can opt out at any time by contacting us at [email protected].

7) Cookies and similar technologies

Our website may use cookies and similar technologies to make the site work properly and (where enabled) to understand how visitors use the site.

  • Strictly necessary cookies may be used for essential site functions.

  • Non-essential cookies (e.g., analytics/marketing) will only be used with your consent where required.

8) Who we share your information with

We may share personal information with trusted third parties only where necessary, such as:

  • website/hosting providers and technical support;

  • email and communications providers (to receive and respond to enquiries);

  • payment providers (if you pay by card or online);

  • professional advisers (accountants/insurers/legal advisers);

  • contractors or suppliers where needed to deliver the services you request.

We require any third parties we use to protect your information and only use it for the services they provide to us.

9) International transfers

Some suppliers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place (such as adequacy regulations or approved contractual protections).

10) How long we keep your information

We keep personal information only as long as needed for the purposes set out in this policy, including:

  • enquiries and quotes: typically up to 12 months;

  • job records and invoices: typically 6 years to meet legal/accounting requirements;

  • marketing (if applicable): until you opt out.

11) Security

We use appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse. No website can be guaranteed 100% secure, but we work to maintain strong safeguards.

12) Your data protection rights

You may have rights to:

  • access your personal data;

  • correct inaccurate data;

  • request deletion (in certain circumstances);

  • restrict or object to processing (in certain circumstances);

  • data portability (in certain circumstances);

  • withdraw consent (where consent is the basis).

To exercise your rights, contact us at [email protected].

13) Complaints

If you have concerns, please contact us first and we will try to resolve the issue. You can also complain to the UK regulator, the Information Commissioner’s Office (ICO).

14) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.